CAREER/CREDITS

"...my creativity gets me into trouble but at the same time produces industry-disrupting results"

2024

CURRENT

August

  • After 18 fantastic months working on Morning Live, I decided it was time to look at getting some more experience in a different area of production. An opportunity came up at The Connected Set to work as a Researcher on BBC Live Lessons, working with a fantastic team of talent and crew to produce interactive programmes designed to support teachers and bring curriculum content to life.

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BBC LIVE LESSONS // THE CONNECTED SET

  • COMING UP WITH ORIGINAL FUN AND EDUCATIONAL IDEAS FOR PROGRAMMES

  • RESEARCHING AND FACT CHECKING ALL CONTENT

  • WRITING FUNNY, ENGAGING AND ACCURATE SCRIPTS.

  • SOURCING EXPERTS, SUGGESTING HOSTS AND CASTING CHILDREN

2024

JULY

  • I graduated after 3 years with a 1:1 in Television and Radio Production, a course I undertook whilst working full time at the same time.

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UNIVERSITY OF SALFORD

2023

SEPTEMBER

  • After covering the role of Researcher over a number of weeks, I was asked to step up as a Researcher full time in September 2023. I was also given the opportunity to do a stint as a Talent Booker alongside this role, sourcing and booking interesting guests to come on the show to promote BBC content and shows.

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BBC MORNING LIVE

  • PITCHING SEGMENT IDEAS TO PRODUCERS, PLANNING TEAMS AND EXECS

  • WRITING AND PRODUCING TWO SEGMENTS PER WEEK

  • LIAISING WITH/INTERVIEWING EXPERTS AND GUESTS

  • SOURCING AND BOOKING TALENT/GUESTS TO PROMOTE BBC CONTENT AND SHOWS

2023

APRIL

  • After completing some work experience with Morning Live in 2022, I was given the opportunity to come on board full time as a Studio Runner in April 2023

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BBC MORNING LIVE

  • ASSISTING WITH PLANNING OF ONE SHOW PER WEEK

  • ENSURING SMOOTH RUNNING OF TIMINGS OF GUESTS AND PROPS ON DAY OF SHOW

  • PITCHING SEGMENT IDEAS TO PRODUCERS, PLANNING TEAMS AND EXECS

  • STEPPING UP TO STUDIO RESEARCHER TO COVER ABSENCES AS AND WHEN REQUIRED

2021

SEPTEMBER

  • “This degree is giving me three years breathing space and an opportunity to explore every inch of the industry to really figure out what it is I want to get out of it.”

    Each time I moved on from a job in the hope of finding my true career I’d ended up falling into something else I knew wasn’t my calling, so I submitted my application to Salford University in mid-2021. A few weeks later I was accepted. I looked back at everything I’d done over the past 14 years. I’d given up secure job prospects, an industry in which I was respected and had a voice. It frightened me to death, so I arranged a tour of campus.

    The moment I walked through the doors and got shown around the facilities, every single doubt and anxiety wicked away, replaced by feelings of utter excitement and stinging regret in equal measure. This is where I should have been 14 years ago. The campus was and is amazing, the opportunities at MediaCityUK incredible and the wealth of knowledge of everyone there a pleasure to tap into. The thrill of starting this new chapter is completely different from any other before. I’m a thinker and a doer in equal measure, my creativity gets me into trouble but at the same time produces industry-disrupting results and I’m a proven leader and someone who can inspire a team.

    This degree is giving me three years breathing space and an opportunity to explore every inch of the industry to really figure out what it is I want to get out of it.

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UNIVERSITY OF SALFORD [MEDIACITYUK]

FULL TIME DEGREE.

CURRENTLY STUDYING THIRD YEAR

2020

MAY

  • I actually left DPD with the hope of setting up solo as a consultant, but little did I know I’d done it at the worst possible time. COVID wasn’t kind to those without a job. Industries shutting down everywhere meant people weren’t interested in hiring consultants or even talking to you. This feeling of limbo wasn’t where I expected to be at this stage and I was losing a bit of hope, like many people at the time.

    My partner at the time’s family owned a cheese production company. It’s not a particularly exciting venture, the company produced tons of bags of grated cheese for other companies who make quiches and ready meals etc. It was a day in May 2020 that I decided to wander into the office and see if I could be of any use. There wasn’t a lot going on, so I volunteered to do some filing in the attic. It was there that I came across an old blueprint of a process of manufacturing a cheese selection wheel. A wheel of cheese, 2cm high, cut into 8 segments. I was intrigued by it. I asked around and a few people told me it was something that was looked into briefly, but it went nowhere, however, we did have the capability to do it. I had a look around online but I couldn’t see anything similar. There was a little spark inside me at that moment. I could visualise it, I could see how it would work. I knew where we could sell it and I knew how I was going to make it happen. I set to work. Within 3 months I’d come up with 8 flavours of cheese for the wheel. I’d taste-tested them, got them lab tested and approved and my first prototype was about to come off the line. At the same time, I had designed the packaging and labelling along with the concept, branding and name. The whole thing came together perfectly, and in good time, Christmas was right around the corner. By October I was in full swing, getting the product approved on Amazon, creating an e-commerce platform (have a look here), designing a marketing plan, I was in my element.

    Christmas flew by, we sold thousands of the wheels and the feedback was amazing. The thought of so many people enjoying my creation at Christmas was an incredible feeling. In January 2021 I set about creating more products, and by March we had a full range of cheeses, jams, chutneys and biscuits to boot. The newly formed e-commerce department within the business was booming and is still successful to this day.

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“DURING A TOUGH LOCKDOWN I PUT MY CREATIVE HAT ON AND STARTED AN ONLINE BUSINESS SELLING CHEESE BOARDS, GIFTS AND ACCOMPANIMENTS.

MY CHEESE SELECTION WHEEL BECAME THE NATION'S BESTSELLER IN JUST 6 MONTHS”

2018

FEBRUARY

  • Just over a month before I was due to leave JD, I went out to lunch with one of my suppliers, DPD the parcel delivery company. The meeting that fell on that date just so happened to be our annual review with the CEO. It was me, him and my director and we met in a restaurant down the road. The meeting went as planned, nothing out of the ordinary and after we’d discussed what we needed to my director left for his next engagement, leaving me and DPD’s CEO, Dwain to finish our drinks. I started to continue the conversation about the strategy for JD in the coming months but he stopped me, and simply said “so I’ve been told you’re leaving in a month. I want you to come and work for me”. I’d admired Dwain for as long as I’d known him. He gave powerful speeches at conferences I’d attended. He commanded the room in every meeting I’d been in. He was very inspiring, so I said yes. After some backwards and forwards with his team, I agreed to take a role in the international department as General Manager of Strategy and Solutions. It was a big job, bigger than anything I thought I’d land aged 28 and it was another title that gave me far-reaching responsibilities and I was responsible for a lot of people. At first the job was brilliant, I loved it. I could create, I could design, I could shape the way things were done and how parcels got across the globe, it was refreshing, but Brexit came over the horizon, fast. The vote had been in 2016 but no one had taken it seriously until a few months after I started in 2018. Suddenly, it became real, and a threat, and it became my responsibility. This company had traded with Europe for 20 years, only needing a name and an address to get a parcel to 27 countries across the continent. It was as easy to get a package from Birmingham to Bristol as it was to get one from Birmingham to Paris, but all that was about to change. That small amount of data went from name and address to over 200 pieces of information. The sheer magnitude of what we had to build in less than 12 months overwhelmed just about every department, and not just us, the French, the Germans, the Belgians, the Latvians, all had to comply, and couldn’t understand why we were asking them to do what we needed them to. I used every skill in my arsenal that I’d learned and developed over the years. I had to ask the business to change almost everything they were doing, for no financial reward, it was effectively damage control. New processes, new equipment, even a whole new warehouse to store parcels that hadn’t had tax paid on them, all needed to be built and ready in 12 months, something that our veteran competitors had spent 20 years building up. It was massively stressful with countless nights losing sleep, but after a (thankful) 12-month extension and working full pelt for two years solid, we achieved what our competitors could only dream of creating, allowing the company to continue trading with the EU for years to come.

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DPD GROUP UK

BEGAN AT DPD IN BIRMINGHAM AS GENERAL MANAGER OF STRATEGY & SOLUTIONS, SUCCESSFULLY COMPLETING A NEW WAY FOR THE GROUP TO BE ABLE TO TRADE AFTER BREXIT

2016

OCTOBER

  • By the age of 27 I’d made a pretty big name for myself at JD and as a result, I was offered the role of Head of Operations for the e-commerce division. It was pretty far-reaching. I was essentially responsible for everything that happened after the customer pressed the checkout button on the website and ordered from one of 42 online stores that the company was operating. Anything from fulfilment to delivery and returns was my responsibility with a team at head office and a team in India all following my lead, however, I didn’t have that same daunting feeling that I had when I started the European job. Somehow I felt ready and confident to take it on, and I did… big time. Within months I’d transformed the entire team from being ‘Operations’ to ‘Customer Experience’. That small change gave me more far-reaching responsibility on how we did things and what we could get involved in. After I went to the annual gathering of logistics professionals in London that year with the job title ‘Head of Customer Experience’ on my shirt and talked the talk about why we were called that, suddenly everyone started employing a customer experience team. I transformed the way we did next day delivery including the way some of the UK’s biggest carriers did next day delivery. I revolutionised how we got products to store and the way we shipped internationally. I worked with one of the leading global carriers to offer a next day service to 42 countries, including the USA.

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JD GROUP

RESPONSIBLE FOR THE EXPERIENCE OF EVERYTHING PAST THE CHECKOUT ON THE GROUP’S 42 ONLINE STORES INCLUDING DELIVERY, RETURNS AND WAREHOUSING

2014

MARCH

  • This was my first big job at the company. I was offered the position of European Project Manager. It was a big step up and it was daunting, but it was an opportunity to travel around Europe managing the store openings as the company began to expand onto the continent. I had huge imposter syndrome, but it turned out I was good at it. In the two years I did that job I grew up big time. I was a 24-year-old managing a CAPEX budget worth millions of euros for 10 stores at a time in up to 8 different countries. I was responsible for making sure the designs and budgets that had been approved by the Chairman were stuck to and implemented correctly. I would arrive at Manchester Airport at 06:00 every Monday and fly out to my first project. I’d stay in 4 hotels a week, often doing up to 8 flights hopping from city to city and land back at Manchester at 6pm on Friday. At the start, the contractors I was responsible for on each site saw through me and took advantage of my young age and inexperience, but eventually, I proved I was someone worth listening to and respecting. My voice went from a feeble noise in the background to a commanding presence on the shop floor. I got shop after shop after shop over the line including big flagships in Amsterdam, Berlin and Stockholm, all of which were opened on time and became profitable.

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JD GROUP

MANAGEMENT OF THE END TO END PROJECT CYCLE OF NEW STORES, RE-FITS AND EXTENSIONS ACROSS 8 EUROPEAN COUNTRIES.

DELIVERED 32 PROJECTS OVER 2.5 YEARS

2009

MARCH

  • This role was what I classed as my first ‘proper job’! I was offered an assistant online merchandiser role at the head office in Bury. I didn’t even know what an online merchandiser was, but I was 19 and someone had just offered me a desk and a computer and a coffee machine and people who didn’t call me idiot, so I took it without hesitation, and I took to it like a duck to water.

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JD SPORTS ONLINE

MOVED TO HEAD OFFICE TO BE RESPONSIBLE FOR THE WAY PRODUCTS WERE DISPLAYED ONLINE INCLUDING TREND SPOTTING AND COPYWRITING

2006

NOVEMBER

  • I really hated College, it was so uninspiring and wasn’t for me. I started applying for jobs everywhere I thought would have me, however I kept stumbling over the same requirement… ‘must have University degree’, so eventually I rocked up at the nearest JD Sports store and handed in my CV. On the spot the manager asked me if I was free for an interview. That interview consisted of one question, “what football team do you support?” Not really being a fan of football, I just told him I support Manchester United, as is the team the rest of my family support, and I was hired on the spot. It was surreal, but a relief that I was employed and earning money.

    The job was rubbish. Being verbally abused by customers on a daily basis, dealing with colleagues that clearly didn’t want to be there, and having to listen to the same 10 songs on repeat, but I felt like I had a purpose and was doing something I was actually good at.

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JD SPORTS ANCOATS, MANCHESTER

EARLY LIFE

I was a musical kid. I sang, I played the piano at an 8th grade level and I loved everything to do with music and TV. I used to tell my parents I wanted to be a presenter. That passion continued in me right through high school until I got an A in Music at GCSE. It was my proudest achievement at the time, I didn’t care about the other subjects even though my grades in those were good too, but when it came to A-Levels, I lost all interest. I knew I wanted to pursue a career in media but I was told that wasn’t an option. I applied to do Music Production, but a combination of budget cuts and lack of interest meant almost all the media courses weren’t being taught that year.

As an impressionable 16-year-old sat in front of a career advisor, I was pushed into studying IT, Business Studies and English Language, what I was told were my strongest subjects and best hope on paper. As I’ve learned over the past decade, just because you’re good at something doesn’t necessarily mean you enjoy it, and sure enough I hated everything about my A-Levels. I found nothing about them remotely interesting. I spent my first year looking back over my shoulder at what I imagined I was missing out on, like a kid being dragged away from an ice cream van, but the curiosity passed eventually and I left sixth form with a pass in each subject, but a negative view of further education. I had absolutely no desire to even apply to University, so I set out to get myself a job…

Click the ‘Read More’ link in each of the sections above to read a bit more about each stage of my career